Frequently Asked Questions

Answers to some of our most commonly asked questions. 
Becoming a Patient
Q: Are the pediatricians accepting new patients?
A: Yes. All our pediatricians are accepting new patients. We accept all major insurance plans. Please check with your insurance provider to make sure we are in network.

Q: How can my child become a patient at your office?
A: The first step to becoming a patient at our office involves filling out a transfer form and sending it to our office.

Q: Do I need another prenatal visit if I'm having another child? How do they become a patient at your office?
A: If you already have a child that is currently a patient at our office, you do not need a prenatal visit. When you deliver your baby, please tell the hospital and the OB/GYN that you have chosen one of our pediatricians for your baby.

Sick Care
Q: Does your office accept walk-ins?
A: We prefer that you call ahead. We schedule appointments for all visits in order to ensure that our pediatrician has enough time to spend with your child.

Q: Can my child be diagnosed over the phone?
A: In order to provide appropriate care for your child, our pediatricians need to examine your child in person to properly diagnose their illness. Pediatricians are specially trained in observing and examining the human body and must see your child to gain an understanding of the best treatment for their condition.

Q: Does it cost extra to be seen in the evening or on the weekends?
A: Please check with your insurance for additional fees for after-hours care.

Q: What do I do if my child gets sick when the office is closed?
A: Our practice uses a triage system for calls when our office is closed. Nurses with specialized training in providing pediatric medical advice answer calls to our office phone line at (585) 225-2525. One of our pediatricians is available 24 hours a day, seven days a week as backup for the triage nurse and will return calls when appropriate.

Q: How much acetaminophen or ibuprofen should I give my child?
A: Please refer to the following charts for dosage instructions, based on your child’s weight:
Q: What cough and cold medicines do you recommend?
A: We do not recommend any cough or cold medicines for our patients, as per the American Academy of Pediatrics.

Well Visits
Q: How often does my child need a well visit?
A: Our pediatricians follow the well visit guidelines set by the American Academy of Pediatrics’ schedule for well visits. Well visits occur annually after three years of age.

Q: Will my child be receiving immunizations at their next well visit?
A: Your child will receive their immunizations following the Vaccine Guide for Parents.
Forms and Refills
Q: Does your office mail or fax physical forms for school, camp, sports, etc.?
A: Our office will mail your physical form to your school, camp or sports league if you provide us with a self-addressed, stamped envelope. We will fax the forms if you provide the fax number and have signed the Consent to Release Medical Information form.

Q: Is there a fee for forms? 
A: All patients will receive a completed Health Appraisal form at the annual physical. Additional requests, as well as camp and sport forms, will be subject to a $5 processing fee.

Q: How long does it take to have a medication refill or a physical form completed?
A: We require five business days to complete a refill or a physical form. Refill requests are done from Monday to Friday during regular business hours.

Q: Does your office verify addresses for tax purposes?
A: No we do not verify addresses, because we cannot verify this information and any verification we could do is not accepted by the IRS.

Insurance and Payment
Q: What insurance plans does your office accept?  
A: We accept most major insurance plans. Please call your insurance company to make sure our pediatricians are in network for your plan. Also, please remember to bring your insurance card with you at the time of all your visits.

Q: Can I be billed for my copay?
A: Copays are expected at the time of the visit. There will be an additional billing fee assessed if payment is not made at the time of the visit.

Q: What forms of payment do you accept?
A: We accept payments in the form of cash, credit cards (MasterCard, Visa and Discover), and personal checks.

Q: What is your financial policy?
A: Please refer to our Financial Policy.

Q: How do I add my newborn baby to my insurance policy?
A: As soon as your baby is born, you must contact your insurance company and your human resources department to have your baby added to your insurance. This will avoid any gaps in insurance coverage for your baby

Q: What can I do if my child does not have health insurance?
A: Your child may be eligible for Medicaid, if they do not have health insurance. Medicaid offers free to low-cost health coverage for those who need financial assistance.

Q: How do I apply for Medicaid?
A: You may apply for Medicaid by phone, by mail, in person through Monroe DSS or by contacting a facilitated enroller. Please refer to our insurance and billing page for more information.
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